Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Henderson Hyundai Service Center
|
|
Review by:
citysearch c.
|
|
Review content:
We had searched all over the Vegas area to trade our current vehicle and buy two, one new, one used. We had pretty much given up after a really bad experience at another dealership and had several others say what we wanted was not possible. Then about 2 weeks ago on a Saturday afternoon Dom called our house. She talked to my other half and he asked if I would be willing to give Henderson Hyundai a chance. I agreed to give them an hour to see if they could meet our numbers. From the minute we walked in, met Dom in person, she turned us over to Jason, and he immediately listened to what we were looking for and what we could afford. He took us only to the cars we could afford and didn't pressure us at all. In the end we left the dealership with two vehicles, one new, one used. The follow up service for tinting was completed at no charge and the emails and calls to make sure we were happy soon followed. The only reason I didn't give 5 stars is I'm not thrilled with the way they do financing and let you leave the dealership with the assumption your numbers have been met but we are sitting here two weeks later with only guaranteed financing on one vehicle. Unfortunately if they can't keep the payment on the second vehicle where we need it we will be back in the same position of just having one vehicle...if this happens I'm afraid I won't be as fond of this dealership because the vehicle we will be left with isn't valued as high as the one we traded so we will pretty much be worse off..... So I am now back to revise this review...I am not happy at all at this point. Just over 2 weeks after we signed all the loan paperwork, turned over our trade, and drove the two vehicles off the lot...brought them in for the tinting that was promised...and today we get a call saying that if we want to keep the used vehicle we have to agree to pay $100 MORE each month!! I feel like we have been duped big time here. We went in the door with specific numbers that we could afford. We traded a vehicle that has a book value of higher than the new one we purchased. We were given all of the LEGAL documents for financing showing the payments we could afford. And now, 16 days later, (NV state law says 15 days are allowed), we are told we have to pay MORE money?? Payments we certainly can't afford so we are in a major bind. And in the end we are back to one car....and one that has us FURTHER in the hole than the one we traded. So much for listening to what we needed, what we could afford, and most importantly, HONESTY! We were not told that the loans were not finalized on that day. Technically we do not own the vehicles yet and if we were in an accident our insurance could refuse to pay. So now what are we supposed to do??? When you sign loan documents at a dealership and are handed the keys to the car, you assume it's a done deal and your vehicle, right? Apparently not at this dealership. I have no idea how they are going to make this right or what we are going to do now but if we wanted payments this high we could have stuck with Toyota or Ford and had two newer vehicles with lower payments. So I guess this dealership is no better than some of the others.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|