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Businiess name:
Doc's Appliance Service
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Review by:
citysearch c.
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Review content:
Doc's is the worst company i have ever delt with! my first appoinment was supposed to be from 1-5 the guy showed up at my house at about 9:30, i was at work and took a half day off so i could be home. the service guy said there was nothing he could do because the schudule was scred up and he couldnt stay till i got home, i called the office and they said they screwed up and the guy came back out and wanted to charge me $300 to replace my ice maker. i consisted of two screws and one plug. so i made a call to whirlpool, whirlpool said the first time Doc's was out to replace my ice maker they replaced it with the wrong unit and it almost caught my freezer on fire. so whirlpool agreed to replace the ice maker at no charge. i had another appoinment lined up for the new ice maker today between 8-1. i got a phone calll at noon saying that they had an emergency and the service guy couldnt show up. i spoke with Matt the service manager to try and get things straightend out, Matt the manager hung up on me. i had to drive over to Doc's and talk to Matt in person sicne Matt hung up on me, they charged me $70.00 for a service call that was thier fault, they didnt want to give me a refund because supposdly Matt said he was the owner but said he couldnt sign checks, then all the sudden Matt wasnt the owner....i refused to leave until they gave me a refund and low and behold they came up with $70.00 cash to give me...NEVER EVER DO BUSNIESS WITH THIS COMPANY. I HOPE THEY GO OUT OF BUSINESS!
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