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Businiess name:
Pearson Hyundai
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Review by:
citysearch c.
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Review content:
Made an appointment with dealership five days out to have recall work done--second time the break switch will be replaced. Dropped the vehicle off the night before and picked up the vehicle the next day. I signed the paperwork and picked up my copy. It was not until that night when my husband looked at the and said it appeared the work had not been done. No one at the dealership bothered to call and explain this or explain this when I picked up the vehicle. I called the next day and was advised that they did not have the part and that they would have to order it. I do not understand why it was not ordered before when it was known that it was only going in for the recall work. Hyundai corporate was surprised by this as well stating that this was a part that the dealership should have had in stock. I called in to ask for the service manager as was requested by and attached letter and was simply transferred to a service advisor. I have completed the Hyundai survey and it was not all tens, but I could not talk to Jason if he won't come to the phone.
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