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Businiess name:
Allstate ASIC Call Center
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Review by:
firsty l.
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Review content:
Steer clear of this employer. It makes its money on the backs of its employees. Here is what I mean: Several people from my training class were not paid until week 5 (when we are paid biweekly) and went to HR idiot named Julie who said she could not help them. The benefits that were to be available from week one were not available until several weeks later. The touted pension is Allstate stock and amounts to 1.3k per year (big whoop) and the hourly rate is $13 per hour and no commission or bonus. The systems are atrociously fragmented (created by individuals with job security in mind) and the myriad of systems - over 20 is not worth the mere $13 per hour. This is what I was paid back in 2003 for a similar job, for god sakes. The call center managers were hired off the street - never had a lick of insurance training in their lives and are in the classroom with you. Their big thing is to run around the class and kick coworkers off the gaming sites and cell phones. There is no supporting mass transit and Allstate is not about to pony up to get a shuttle when it can draw on the housewives of Draper who are happy to earn just enough money to go shopping. The training stunk because of the many systems and trainers who were switching out to go back to beloved OHIO whenever they could. This is not a career enhancing job and there is little opportunity for growth despite what is said. Although the job is to assist the agents, the trainers regularly insult the agents leaving one to speculate as to whether or not Allstate continues to be ranked at the bottom for lousy customer service. I sure as hell would not buy their products.
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