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Businiess name:
Rainey Realty
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Review by:
citysearch c.
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Review content:
I am a highly dissatisfied client of this company. In the few short weeks we have listed with them we have been met with unresponsive staff and outright dismissal of our concerns. When we asked to meet with the staff because of the issues we were having, we were told that that s not how they do business. I am outraged that I as the customer have no say in how we are going to do business, especially when it is MY property that we both stand to make money from. When I clearly stated my concerns, rather than address the concerns, I was dismissed and they essentially quit on the job. I do not operate in a business world where it is okay to ignore customers emails. I do not operate in business world where I am told that because I am contacting multiple staff in an extreme effort to receive any feedback and information I am told that his staff will become numb to my requests. Let alone that my submissions distract his staff from other clients. I am glad to no longer be doing business with them because I would hate to think that another client may email his staff and it will distract them from providing me with any level of service. \r
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Since day one, it has been an ongoing battle to get any information. Staff frequently have been unavailable to receive and or respond to our emails; of which I had no way to know that the person was out since they do not utilize out of office replies.\r
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This is one of the worst experiences I have had business to business. I am not expecting the customer is always right here, but I am expecting that I should be clearly communicated with throughout the process and not have to chase down someone to assist.\r
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Mr. Rainey, your philosophy has NOT been met. It implies that you let the client remain in control. I did not have any control in this situation but was dismissed time and time again because your staff was too distracted by incoming emails and NUMB because you think we emailed TOO MUCH. Maybe if you d respond timely, we wouldn t have to email again and again.
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