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Businiess name:
Appleton Campbell Inc
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Review by:
citysearch c.
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Review content:
Last winter when I was without heat, Appleton and Campbell responded quickly and professionally. It was my first time using them. I could not have been happier, although my furnace required a new circuit board and gas igniter, neither of which are cheap. The service man was very knowledgeable and spent a great deal of time troubleshooting the problem and explaining things he was looking for and the final diagnosis. Based on that experience, I paid for annual checkup of my HVAC system - summer and winter. Last week, a polite and courteous technician arrived at my house on schedule. Did I mention AC does superlative job advising customers about arrival times. However, my concern was the lack of information on the form left by the tech. None of the blocks were checked regarding what he said he did. The only thing he said was the Freon was excellent. The forms he left mentioned several things that needed correcting (i.e. grass on the coils, no cleanout on the furnace located in the attic, uninsulated suction line etc.) Grand total for that work $about $800. No mention of readings taken, if they were, and no boxes checked in the HVAC Checklist. Perception being what it is, it appeared that the visit was one to find things wrong to get $800 worth of additional business. Quite frankly, two of the jobs cost me about $12 in material and very little personal labor to accomplished what the estimate of almost $300 to fix by AC. Overall, I am satisfied with AC but I was deeply disappointed in this visit and the lack of information on a checklist. I called and complained to the service manager. He offered to send another tech out at no cost to do another check-up. I told him to do what he thought was best. We shall see. I did not give only one star because of one visit. The first visit deserved more than five stars
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