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Businiess name:
Radley Cadillac
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Review by:
Guest
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Review content:
I made an appointment for Saturday 7/12/2014 at 8AM for service to my 2006 Cadillac. I used the online appointment method. Once directly trough your web page, and to be sure through an email from Radley Cadillac Website
When I arrived there was no record of my appointment and the service writer handled my predicament very badly. I drive from Richmond because I purchased the car there and in the past have received excellent service from the mechanics.
The Service writer when he found out I make the appointment online was very dismissive, he did ask when I wanted done and bowed his head and mumbled something like to that during the week I explained that this was not acceptable that I drove from Richmond he didn't even offer me a solution to an obvious problem with their appointment system. If he can't handle this type of problem he should have called a manager to help me. This is a Cadillac dealership and I expected more from a company with a great name and an great car.
Not a reflection of your company nor of the service writer - to an extend he could have offered me a appointment or say how can we make this right with me instead of being so dismissive. I realize I am not from there and don't know the folks there bot a bit of respect was in order, Your system is broken and I was a victim of that poor system
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