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Businiess name:
Yes! Air Conditioning & Plumbing
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Review by:
citysearch c.
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Review content:
Had a mailer with a $25 off certificate for any repair so I called YES! for a plumbing issue at the house involving a leak. When the appointment was set up, rep over the phone quoted a $59 trip/diagnosis fee, which would be waived if service is completed. Rep also advised YES! charges per job, instead of per hour.\r
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Service guy was prompt and professional on the day of appointment. Reset the toilet with two wax seals, and with an incentive, flushed the water heater tank as a bonus, for a little over $250, PLUS the trip fee of $59. Overpriced in my opinion, but there was over 2 hours spent on diagnosis, with a field supervisor coming in hardselling me on a whole house water system and attempt to charge be $2,500 for securing the one pipe underneath that toilet. When I brought the $59 diagnostic fee to the attention of the tech, he refused to take it off noting there was nothing remarked in the appt notes. Now why would I misrepresent something quoted to me?! Then with some pressure, he radioed the call center for confirmation. Failed to make successful contact, tech advised he'd take it off as a courtesy. And naturally, he then refused to credit the $25 certificate mailer, which clearly states $25 off any service job. The reason he gave was simply ""I already had to take off the $59 trip fee for ya."" Just Great.\r
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I've got a pretty big house with a few more plumbing issues to work on in the years to come. And one thing for sure, I wouldn't be using YES! again. Thanks for the sour taste you left in my mouth. Now as a business, was it really worth it trying to trick me out of a few bucks?\r
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Pros: Everything looked great at first sight
Cons: Hard selling, refused to honor quote and mailer
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