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Businiess name:
The Maids
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Review by:
citysearch c.
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Review content:
I hired The Maids of Tucson to do a move in clean on a home I had just purchased before all of my furniture and boxes were delivered. They didn't have to do any of the floors (we had the carpets and tile cleaned) so only had to focus on cleaning out the cabinets, wiping down the baseboards and dusting, etc. The service I received was unacceptable. They rushed and did not clean anything thoroughly. I was asked to check their work when finished and I had to show them with a paper towel all of the dust that still came off window sills, light switch receptacles, baseboards, etc. They did not touch the baseboards until I asked them to go back and clean them. The doors to the closets and rooms were not cleaned and you could see black dust still piled up on the trim. There was still food and crumbs left in the refrigerator. When I asked one of the maids to clean in the refrigerator she said she did not know how. She said the only training they had came from a video they watch when hired. The dishwasher and wink were even worse with dirt and calcium buildup from the water. They also did not do the blinds until asked. I had to show them four times where the blinds still had an exorbitant amount of dust piled up. Finally I gave up and let them leave due to frustration and the time it was taking me to check their work and show them what still needed to be done. After, I noticed cabinets in the kitchen that had not even been opened, let alone cleaned. All of the mirrors in the house that had been wiped down showed even more streaks than originally there. When they left we were told that we would not be charged until someone from the company called us the next day to discuss our satisfaction with the service. When I received it I let them know I was very disappointed with the service. I was told they would use my comments as a training tool. Payment was not discussed and I assumed based on how unhappy I was with the service and that they did not provide a good service as promised that I would not be charged. At that point, no one offered to send out another crew to clean what was still dirty. I found the charge for $333 for the two and a half hours they spend in my home and called to discuss. They said that I should be grateful they only charged me for two hours and not the additional 30 minutes that the maids spent in my home cleaning items. I was also told that they will not be refunding my money and I could make as many disputes/claims/bad reviews as I want but the charge stands. I asked the representative, Brandy, on the phone if this were her home if she would be happy with the level of service and she had no answer for me; she just kept repeating that they would not refund my money. When I asked to speak to the owners of the company she said they are retired. I then asked to speak with her supervisor, Theresa, and was told that Theresa was unavailable and would contact me. Brandy then told me she was done talking to me and hung up. Later, Theresa contacted me and we discussed the service again. She said she agrees the level of service they provided was unacceptable and many items were left out that should have been cleaned she will not refund my money as the charge on the credit card has already gone through. Theresa informed me that since the maids had to redo some of their work they did not have the time to get to everything else that the should have cleaned and admitted that the ball was dropped on their end and that I should have received an offer to have someone else come out to clean the other items. The level of service received from this company is unacceptable and they should be ashamed of themselves. They claim they are 100% Guaranteed on their website, but I was offered nothing to fix the problem. It sounds like it is a common occurrence for them to deal with an unhappy customer but they do not care and do not believe a customer will actually take the time to dispute the payment and report them.
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