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Businiess name:
Enterprise Rent-A-Car
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Review by:
citysearch c.
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Review content:
My wife and I rented from Enterprise in Mclean Virginia. Very recently due to someone else hitting her car, so the other insurance company offered to pay for the damages as well as the rental car service for three days. So my wife goes in to Enterprise picks the car up on 4/7/14 to drop it off on 4/9/2014. Everything goes well with the rental car until she goes to drop it off, The agent is not there and tells her to leave it at the rental place. So she does, and thinking everything is fine picks up her car and drives away. We get a call 30 mins later saying that the car is damaged on the back end and the manager demanding my wife for her insurance number. However they don't have any digital camera to send me any pictures, the manager is ""talking to another client."" and still has not called me back almost a week later. They are now charging my credit card without my authorization to fix this car even after my insurance said I am not liable. I have since canceled the car, they will not receive another penny, I will not be bullied by a multi-million dollar corporation because their employee and manager were too lazy to meet my wife there and go through a walkthrough with her.
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