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Businiess name:
Win-Dor Industries Inc.
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Review by:
Guest
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Review content:
Win-Dor Industries Inc. Has come through for me in a big way. A couple days ago I posted an unfavorable review about Win-Dor. The owner, my salesperson and I had a lengthy conversation this afternoon about my door. It had come in and opened in the wrong direction. My door was a special order and as we all know most businesses sell special orders as non returnable. Even in my business where special orders are an everyday occurrence, I fully understand the implications. Win-Dor made an exception and offered to order a new door and exchange the incorrect one at no cost to me. I want to thank the owner and salesperson for taking the time to hear me out and to offer this solution. What wasn't said in my original post that I would like to be known is, from the time of my quote to when I picked up the door my salesperson went above and beyond. Offering options and solutions to my design that would allow me to get what I wanted for within my budget. Actually, what he offered that I could afford was beyond my expectations. I am truly thrilled with the overall project even tho we had a bump in the road. Win-Dor had no obligation to return my door and they could have sent me walking today. What they did today was turn an un-happy customer into a very happy and thrilled customer. I feel confident enough with Win-Dor and it's staff and their abilities to refer all my clients to them for doors and windows. I deleted my original review because I felt as if now it's a mute point. I would ask anyone who read, liked or commented on the original post to please consider Win-Dor for your next project. They made it right and after all that's really what matters in the end. Thank you Win-Dor for standing behind your promise to take care of your customer. I really appreciate it.
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