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Businiess name:
Eagle Transmission Repair Shop Richardson
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Review by:
citysearch c.
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Review content:
From start to finish everyone at Eagle was great (this review is for the location on Jupiter in Richardson, by the way). Emo always answered the phone when I called with updates or questions on our truck, and is always smiling and courteous. I've met the actual owner/GM and he was also incredibly nice. He's very old-school about customer service and helping people out. I wish more owners and managers still had that attitude, but they've got it at this shop for sure. Gerardo is who we dealt with the most, and the best thing about the whole experience is that we had a pretty major repair that cost a pretty penny (no matter where you go) and we only had enough money off-hand to pay for about half. And, we're in the process of rebuilding our credit so our credit was not good. Gerardo and Emo took a lot of time with us to find us several financing options to combine to make sure we could get our truck working again. They even started working on the truck for us while figuring it all out (which took about a day, because again, bad credit that we're still fixing). I'd use Eagle again. I'd recommend this particular location to friends, because the owner and employees are customer-oriented. Also, they finished the truck's transmission pretty quickly and we needed it back right away. In conclusion... I AM EXTREMELY PLEASED. :) Also, I'm a woman. I liked that Emo and Gerardo shook my hand, as well as my husband's, and did not leave me out of the conversation when discussing the truck. I'd probably particularly recommend this location if I have friends (female) who are not auto-savvy and need someplace trustworthy to go.
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