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Businiess name:
Oxbowindo
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Review by:
Guest
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Review content:
In the fall of 2010 we spent close to $16000 on windows purchased through Oxbowindo, who was recommended by an acquaintance. Installation by a professional contractor was another $7000. Issues with the window surfaced during installation and a representative was dispatched who immediately blamed the contractor who just happened to be on site that day installing more of the windows. Allegations of poor installation were proven wrong. During the winter issues with the sliders surfaced with seals pulling away from frames allowing air and snow infiltration, and fog was evident between the panes on one of the large trapezoids. The situation has gotten worse to the point that the sliders, which had been repaired, are once again "broken" and there is frost between the panes on several windows including the trapezoid. Emails to Oxbo were responded with "send photos" and a copy of the warranty. At this point the windows are just over 3 years old. With NO acceptable response from Oxbo, I went direct to the manufacturer, complaining not only about their windows but also their sales representative. Several days later Oxbo sent an email that a window representative would contact me directly..... Very evident Oxbo does not want to be involved with service after they collect their money. After waiting even longer now have a proposal in hand from the manufacturer that they will replace the windows but I have to pay for the labor. Poor product, and even poorer service..... and never even a phone call to talk to a dis-satisfied customer. I would NOT recommend Oxbo to anyone.
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