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Businiess name:  UPS Store
Review by:  citysearch c.
Review content: 
If I could give this place, and this manager, PAUL BARRY, LESS than 1 star, I would. \r \r I live in Florida, and bought a very rare glass sculpture from an auction held in Chicago. Obviously, I could not pack and ship the item myself, so I paid his store to do it. I asked them at least times to insure the package for $2,000 (less than 1/5 of the retail price, actually) but when it arrived improperly packed and broken beyond repair, I find out that the store had only put $800 insurance on it. Apparently, they ""forgot"" what I told them, and instead of calling me to double-check, they only insured it for the hammer price, despite the fact that I already had it pre-sold for $2K to a client who desperately wanted one. I had no way of knowing this, because they also FAILED TO SEND ME A RECEIPT for my over-the-phone credit card payment, so I had no list of the itemized charges. If I had that, I could have caught the error in time.\r \r Now, UPS will not pay the other $1,200, and the store manager PAUL BARRY, will also NOT own up to their mistake, no doubt because it would have to come out of his own pocket. UPS will flatly NOT pay over the Declared Value of a package, and when a store makes a mistake, its up to the individual store owners whether or not to make it right. PAUL BARRY is a liar, and you should NOT use this UPS location for your packing or shipping needs.

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