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Review content:
September 2013:\r
6 DAYS! From the showing, to the negotiations of the price, to lease signing. 6 DAYS IS ALL IT TOOK!!\r
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I contacted JOE ROSE on 8/26 about a listing he had on Craigslist. He said it had already been rented but he had another similar unit close by. He agreed to meet me after I got off work THAT SAME DAY at 730pm. (Which is rare, because most agents I have dealt with this month have flat out refused to show after 5-6p)\r
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Joe showed me the apartment, I made the offer on behalf of myself and my 2 roommates, and he went to work. He called AND emailed me the next morning (8/27) with the owners counter-offer. I accepted the counter offer, and we (myself and my roommates) filled out the online applications and paid the fees. I warned him prior that our credit was a little shaky because my roommate had lost his job for a brief period of time, and that I had not touched my credit in over 7 years, so he prepared us to be ready to have a co-signor ahead of time. (In which I did prepare for... God Bless my Momma). \r
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On 8/29, Joe confirmed that the owner, did in fact, want us to have a co-signor. So my Momma filled out the forms and sent them in. \r
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8/30 - Joe confirmed the unit was ours. We just needed all 3 of our signatures on the lease, and my Momma was allowed to e-sign because she lives out of state. \r
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8/31 - Joe knew we were on a VERY tight time line because our current landlord was selling the building. So ON HIS OFF DAY, ON A HOLIDAY WEEKEND, WITH FAMILY IN FROM OUT OF TOWN, He agreed to meet us at my roommates work, so he (my roommate) wouldn't have to take time off and be short on his check to sign the lease with us and give us the keys to our new apartment. \r
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This is the DEFINITION of GREAT CUSTOMER SERVICE. And as a Branch Manager in the financial field, I know customer service. And when my lease is up, if for some reason we choose not to stay at our new apartment, I will call Joe to find our next apartment as well.\r
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UPDATE March 2014:\r
7 months later, and still EXTREMELY satisfied with our decision to use Owl Management. I have lived in Chicago for 10 years now, and every other properties management company that I have used was terrible. I was hesitant at first to use another PM company, but they have proven to be above the rest. Every issue with the apartment has been fixed (the proper way, I might add) almost immediately after emailing Greg, who is our contact. I have no intentions on ever renting directly from a Landlord or PM company again. Owl Management has gained a life long client.
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