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Businiess name:
Oakland Veterinary Referral Services
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Review by:
citysearch c.
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Review content:
To describe our experience at Oakland Veterinary Hospital would be like describing a trip to hell and back. Here's our story:\r
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Our initial experience with the reception staff was not pleasant. On our first visit, the gentleman at the counter slammed the pen down when we tried explaining why we wanted to cancel another appointment. Each time we called, we had to explain the reason why we were calling, only to be told, ""I can't answer that I don't know. You'll have to speak to the doctor."" Later on when we wanted to speak to the manager, we endured even more rudeness and unprofessional demeanor from the reception staff; what a way to make someone feel welcomed.\r
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Meeting the internist doctor who would later explain to us that our cat had cancer was also quite an experience. When she entered the room, she made no eye contact, never extended her hand, and spoke in such a low tone of voice that we had to listen carefully. During the most difficult part of the discussion, in which we were given the news that our cat had cancer, the doctor was playing with a pen. We were told that we needed to begin chemotherapy because he had lymphoma but the CT scan came back negative for cancer . We made him fast for 12 hours as prescribed and then, on the day he was to begin the treatment, a mere 4 hours before the appointment, the Oncologist calls to say he cannot perform the chemotherapy because he does not have a diagnosis to treat since the initial tests that were run were skewed from a steroid shot our cat was given a month prior by our regular veterinarian. Why didn't the Internist and the Oncologist talk to one another before hand? We made our cat fast for nothing and stressed ourselves for nothing. I ended up taking my cat to another hospital.\r
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Consider yourselves warned, folks.Stay clear.
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