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Businiess name:  Mandalay Bay Convention Center
Review by:  citysearch c.
Review content: 
My husband and I ate here on July 5. We eat late, and have found that calling 60-90 min ahead is all that is fine to get a reservation for a later hour. We called at 9:30pm to request a table at 10:15pm , and were told no problem, and gave our name. We arrived 45 minutes later, and were told by the hostess that she had no record of our reservation, but that she could seat us anyway. We were perplexed--had the man my husband had spoken to 45 minutes before not written down our reservation or they had lost record of it in 45 minutes time? Regardless, it gave a poor first impression. If the hostess had been better trained, she could have simply said ""right this way"" & we'd have been none the wiser that they had screwed up our reservation. She asked where we'd like to sit, & we said ""further back, away from the noise"" as the fight had just gotten out & there were huge crowds walking thru the hotel ,people screaming and cheering, There were over 50 set and empty tables, plenty of staff working, and diners in the area we requested, However, the hostess took us up front, just inside the ""outside"" area, and seated us there- 6 feet from the crowds yelling and screaming. My husband nicely asked again if we could sit further back-and pointed to all the empty tables, but the hostess said ""no-this is the best I can do"", and walked away. The busboy appeared and my husband asked if he could send the manager to our table. The manager, Peter, came over, my husband explained our experience, the manager spoke to the hostess, came back apologizing & moved us to a table further back. Our waiter was fine, but the heirloom tomato salad appetizer while good, was very overpriced at $21, and the spinich lasagna and Pappardelle were ok but were nothing special. Our bill was $155 before tip & we're used to paying high prices in Vegas, but expect great service and great food at that price, and we were very disappointed with the whole experience at Trat. Del Lupo-We will not return. Cons: no record of reservation, non-accommodating hostess, loud and noisy, food just average, appetizers way overpriced.

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