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Businiess name:
Upstate Imports
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Review by:
citysearch c.
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Review content:
I wasn't as confident with my visit as last year. Last year at inspection time, Jeff himself worked on my car and fixed a problem that was constantly stunning all other garages and BMWdealerships. Until recently my car was running very good. Once the weather was freezing up, my car started acting up, finding out the thermostat was stuck which caused sensors to go off. They had smoke tested the car every time I had it inspected, and no one even Jeff last year couldn't find anything, it was the catylac convertor that was the problem, well it seemed like that was again setting off the same code, but who knows. the light on the license plate that needed replacing was fixed last year by your shop and this year needed a whole new unit, so rather than spending any more on these constant issues that no one can make a permenant fix to, I decided to trade it in, you just have to draw the line. The Receptionist is an asset,(very nice), but I didn't feel the positive feedback from anyone else, and was rather set back by a fee for checking it out and really not telling me anything I didn't tell him was wrong with it. Too bad, I feel you are better than the dealershops, but felt you only cater to those who will pay the big bucks, (customer service is a plus if you want people to come back).
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