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Businiess name:
Viking International Furniture
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Review by:
citysearch c.
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Review content:
Zero stars. Buyers beware! The staff at Viking is horrible at customer service. Twice in three years this store has sent us damaged furniture and failed to replace it in a timely manner. We have tried to resolve the issue of a damaged coffee table recently delivered to us for more than three weeks now to no avail. No one returns our calls and they always have excuses when we have to follow up with them. The sales manager, Dean, actually yelled at my boyfriend on the phone today when we had to call yet again to follow up, and then hung up on him! My boyfriend couldn't get even a word in! I have never worked with a company before that treats customers this way. I called back and asked Marie if I could talk to the owner, John Buchheit, who helped us out with our quality issues three years ago, and she told me he didn't work with that side of the business anymore and we could only work through Dean. I was then put on hold for thirteen minutes waiting for him to come to the phone before I finally hung up. We will NEVER work with this business again. They have an F with the Better Business Bureau, and it is certainly clear why. \r
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