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Businiess name:
Lotus Bellevue At Park Place
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Review by:
citysearch c.
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Review content:
I brought my car in on a Thursday. On Monday I had to call to find out the status and know what the repair would be...I was told, 'We'll have to get back to you as we haven't diagnosed the problem yet." I called back on Tuesday (your phone system sucks by the way) and got voice mail as there wasn't a service person avail when I called. On Thursday when I called again, I was told it would be ready by 4pm. I arrived @ 5 and was told it would be another 10 min's or so as Adam hadn't finished up the paperwork and then it had to be handed off to the service manager...Needless to say, I was extremely dissatisfied with the level of customer service as in it was non existent. If it were my company, I'd fire the entire bunch and get some professionals on board. If it weren't for my history with Adam, I would have left and never looked back...I may still. Not sure but this was the worst car repair experience I've had in a very long time. I highly recommend you get your act together or you'll be drinking a lot of coffee looking @ each other and not repairing cars...oh wait, you didn't have any coffee for your customers. Scratch that...maybe put in a big screen TV.
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