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Businiess name:
Land Rover Cary
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Review by:
citysearch c.
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Review content:
We recently purchased a 2011 XF – an absolute dream car! After a week of driving, we took the car back to get a Simonize treatment as part of the sales agreement. When we went to pick up the car, we were told the worst thing you can imagine: The car had been damaged in the shop. We were in shock, and no one really knew what to do late on a Friday night. They offered us a loaner car, which we really didn’t need so we passed. All weekend we fretted about an outcome that would leave us with a “new” but repaired car. We had no doubt that Leith would repair the car “as new,” but we really didn’t want to start off with a repaired car. \r
On Monday we called to find out what the status was. Leith had repaired the damage, after discovering that things looked far worse than they actually were – a body expert, a buffer, some time, and the car looked new again. Recognizing that just repairing the car was not necessarily enough, Leith began a search for an identical car at other dealerships. They gave us the option of deciding whether we were satisfied with the repaired car or we wanted a replacement. Despite the excellent repair, our preference was a new car. They again offered temporary transportation. \r
By Friday of that week they had a car in hand from another dealer that was nearly identical, differing only in that it had some upgrades. The car was ready to go on Friday afternoon, including the Simonize treatment, a complete detail, and a full tank of gas. We signed the required forms as if we were trading in one car for another—very straightforward. The cost was a bit higher because of the upgrades but Leith even arranged for the bank to lower the interest – leaving us with no additional monthly cost for the loan—in fact they saved us $1 per month! \r
You tell me, can you beat service like that? Anywhere? We know our next car will be: another Jaguar from Leith.\r
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