Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Roos Only
|
|
Review by:
citysearch c.
|
|
Review content:
No Integrity. I took my 2011 Subaru Outback to them because it was overheating. At first they could not determine what was wrong so they suggested changing the filters and thermostat and flush the coolant ($250, but totally shooting in the dark). When it overheated again I took it back and they determined that it was a faulty ECM ($850, and said they would guarantee their work if it ended up not solving the problem). My husband specifically asked if they had checked all the other components (i.e. radiator, heads, water pump, electrical system and they said everything else checked out, it was definitely the ECM.) It still continued to overheat so we took it back a third time at which point they said it was a clogged radiator ($500 more even though the owner himself had promised that there would be no charge for this thrid service). It continued to overheat so they finally decided it must be a head problem (that one came with a price tag of over $2000 but they said they would cut us a break and only charge $1700). In the end we took it to a dealer who not only fixed the problem in a single day (under warranty) but mentioned Roos had used the wrong coolant and put in the wrong size filters. When I went back to Roos to let them know they said things like, Sorry, that's really unfortunate, the tech we had working on your car was new, we started using the wrong coolant on purpose because the correct coolant is sooo expensive, etc. I couldn't believe what I was hearing. Again, no integrity and really poor service. If you don't know how to fix a problem, you should say so and not waste everyone's time and money. (Oh, I amlost forgot, when they replaced the car's ECM they could not get it to sync with my remote start and just handed it back to me and said, oh well). There was not one thing that they did right.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|