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Businiess name:
Allergy Free Air
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Review by:
citysearch c.
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Review content:
Used a mailer coupon to get simple duct cleaning done. They came recommended to us, so thought we'd try them out. They ended up selling us a service for getting rid of mold that was in our unit, which is fine since we have severe allergies. No problems except they broke our unit in the attic, or more specifically the fan inside!! Couldn't get a hold of the original crew who did the work, not even the secretary at the office could get a hold of him for hours and she sounded pretty perturbed at them. The owner came out himself once they realized the crew wasn't coming out to fix the problem (he wasn't very nice) and didn't know what he was doing. Insisted it was our thermostat and played around with it for 30mins. We knew it wasn't and told him so when he got there because we could here it clicking off and on as usual, just no air blowing. They finally sent out Isaac a couple hours later who seemed to be the only one who knew what he was doing. He said when they sprayed the mold killer on our fan, they didn't realize that ours is a newer one and has a sensor, so that if it gets wet will not turn on and shuts down. So fan was broken and could not cycle air. He couldn't get a part until the morning, since it was 6-7 when he came over. Came mid afternoon the next day and quickly replaced with a new part and apologized. It was miserable since it was summer and pretty much was without AC since they'd come to clean that morning before. With a new baby and preschooler...not fun. Also the original crew installed the vent air filter backwards (even I know which way to put it in). The cinnamon deodorizer was also EXTREMELY overpowering and we had to leave the house because it was making us cough. It still didn't go away for a few days. Opt out if you can or just don't use this company at all! If we have this done again, we'll use someone who has certified people.
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