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Businiess name:
Accutech Engraving & Awards
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Review by:
citysearch c.
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Review content:
DO NOT USE THESE FOLKS FOR ENGRAVING! My wife and I had a VERY bad experience here. I bought a very nice bookmark for my niece as a Christmas gift and took it to ACCUTECH to be engraved. When my wife went to pick it up, she noticed that the word ""TRUST"" (a five-letter word) was misspelled ""TURST"". When my wife questioned the owner about the error, she said that it was a ""computer error"" (clearly NOT a computer error, aka a lie) and refused to refund anything. After some debate, the owner offered the following solutions: 1. She would strike a line through ""TURST"" and engrave ""TRUST"" above it, free of charge... 2. Since this was clearly a ridiculous solution, the owner told us that if we bought another bookmark, she would engrave it for free (it was 3 days before Christmas and wasn't time to purchase another). 3. Since my wife and I decided that we were going to choose an engraver that could spell and is reputable, my wife asked for a refund, which the owner finally, reluctantly granted. After I returned home from work, I went back to ACCUTECH to receive a refund for the bookmark since it was now ruined. The owner told us that she was not responsible for items that were not purchased in her store. In other words, she was saying that she was not responsible to replace items that were ruined by misspellings, and by default, she was not responsible for spelling words correctly. With all of that said, it was, after all, not an extremely expensive bookmark (around $25). The owner promised me that in 10 years of business this is only the second misspelling she's ever had. I made the point that if this situation were so infrequent, why wouldn't she feel compelled to do the right thing and replace the damaged items. She just kept saying she wasn't responsible. My wife and I have since pondered the question, ""what would have happened if this was something truly sentimental?"" I guess I would encourage you to ask yourself the same question before taking anything you value to ACCUTECH Engraving. If I could give this place ""0"" stars, I would.
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