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Businiess name:
PRINCESS ANN HOTEL
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Review by:
citysearch c.
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Review content:
NEVER stay here. We booked our reservations for two rooms FOUR months in advance. When the first girl in our party arrived she was told they had our rooms but she could not check in until the person whose name the reservation was under had arrived. Within three hours we all were there, and they then told us they had lost our reservations. After refusing to leave without an explanation, we were told a million lies ? they went from saying they lost the reservations to saying the rooms had leaks and couldn't be rented out! We spent hours trying to speak with the manager. She wasn't there and didn't answer calls from her employees (allegedly, anyway). We were not compensated in any way for this huge error and were told to come back the next day to speak with Karen. She amazingly had a ""family emergency"" that day and was unavailable to talk with us. What a horrible way to run a business. We had traveled from all over the country (L.A., NYC, Tennessee, San Fran and Ohio) to give our best friend a great bachelorette celebration. Whitelaw ruined the first several hours of our trip and offered nothing in return for their giant mistake! I am amazed they can stay in business. It's an embarassment to the entire South Beach area.
Pros: we booked for location
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