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Businiess name:
Chuck's Tire Center
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Review by:
citysearch c.
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Review content:
Avoid this place at all costs! New ownership has much to work on before earning your business. I bought 4 Dunlop tires two years ago from the previous owner Travis. The tires were warrantied for 60,000 miles. I came in for a rotation after about 8,000 miles and was concerned over the tires already showing much wear. I had an alignment done when I bought the tires too. Travis said I needed to come in every 5,000 miles and we should be fine, so I follow his advice. I go in for a regular rotation on the tires last Friday and Melissa is the person in front now and Travis has apparently sold his company recently to another person. She tells me that I have zero tread and they cannot legally rotate my tires. This concerns me as I have a pregnant wife and she drives this car every day. Melissa is bristley at best and seems to me to be an odd choice to have dealing with customers. She was more concerned about selling me more tires than doing the right thing. I ask what they are going to do since I only got 22,000 miles on 60,000 mile warranty tires. First she claims they have no record of my tire rotations, nor the required 2 alignments a year. I tell her I have the paperwork in my car 20 feet away for the rotations and I never heard of this alignment requirement! She backs off that issue and then tells me they can submit my tires to Dunlop and 'IF' I am to get any money back it will be in 4-8 weeks. I ask if they have used tires I can use in the meantime. She says no and I have to buy new tires. I tell her the only way I am buying from them again is if they give me a good deal because I feel ripped off and have no confidence I am getting money back from Dunlop. She tells me the quote she already worked up had $10 a tire off deal built in. The tires they had for me were $140 each plus they said I needed inner tie rods plus cost of alignment (which was free last time). So a $1,000 job basically and their best deal for a repeat customer, whose tires barely lasted 1/3 of the warranty, and all they offer me is $40 off?? Crazy. I left. I went to Discount Tire a few days later, after reading the positive Yelp reviews, and not only did I get the same tires for $95 each, but they actually gave me a $148 credit for my warranty on the Dunlop's I bought at Chucks! Warrantying a competitors tires?? Wow. Bottom line is Discount Tire earned me as a customer and Chucks is forever in my rear view mirror. Just because the name has been around forever doesn't mean its the same quality owners and that is the lesson I learned from this experience. Buyer beware.
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