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Businiess name:
Oasis Moving & Storage
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Review by:
citysearch c.
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Review content:
Bottom line: from the reviews, I saw that this company is hit or miss...it was a miss for me and I would not recommend Oasis. They seem to do fine when there are no glitches but fall on their face when conflict or mistakes occur...it's a gamble whether their service will be on time or whether you will receive decent customer service. \r
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Pro's: \r
- had movers available to schedule same-day move\r
- initial customer service with Cyril (Oasis employee) was fine\r
\r
Con's: \r
- poor communication of actual time of arrival for movers (no call from dispatch and email didn't specify time window)\r
- ended up having to offload truck myself when movers didn't show at pre-arranged time\r
- aggressive, unhelpful communication when conflict arose\r
- absolute refusal to admit fault or entertain the idea that the customer might be right\r
- rude, unhelpful customer service leading up to delivery (sales person hung up on me instead of trying to resolve conflict)\r
- failed to offer military discount (I found out later it was an option)\r
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Unnecessarily rude customer service: \r
I scheduled Oasis to have 2 movers help me offload a truck at 5pm--I had a limited time that evening to offload the truck and needed to start at 5pm. Cyril said that they would have 2 movers to my home by 5pm and that their dispatch would contact me when they were en route to my home. By 5:05pm, no call came in and no movers had arrived. I called Oasis and reached a salesman. The salesman said the window was actually 5-6pm and I had to prod him to find out whether their arrival would be closer to 5pm or 6pm. Come to find out, the movers wouldn't arrive until 6pm and were still at another job. While trying to explain that this hadn't been the original arrangement, the sales person informed me he had no authority or responsibility to get involved in my situation. I interrupted him to say that at the moment, he was absolutely responsible for helping me since he was representing the company and fielding customer calls...to which he hung up on me!\r
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