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Businiess name:
Tracy's Sand & Gravel
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Review by:
citysearch c.
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Review content:
They have a great selection, but I had a problem with their service. While the owners were on vacation, another employee worked in their place. I purchsed a full pallet of stone knowing I would only be using a small portion of it. The employee told me I could return it for a refund minus the unused portion plus a 10% restocking fee. Once I completed my project, I called back prior to my returning of the stone. I suppose I spoke to the wife of the owner (she did not state her name when answering the phone). She said I could not return the stone, but she would talk with the employee that filled in for them and return my call. My call was never returned, so I called back and spoke to a gentleman (did not state his name when answering the phone), but I assumed it was the owner. He verified what the lady stated before and that is fine. My problem is do not leave your business in incapable hands. The employee should have known what the return policy states and should not have told me anything any different. The employee told me about a physician in town that had purchased several pallets of what appeared to be the same stone. Once his project was completed, he returned a pallet that was partially used. It appeared to be 60% or so full. That was when I asked the employee about returning the unused portion of a pallet and he stated to me and my wife that there would be a restocking fee of 10%. Why should I have been treated any differently?
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