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Businiess name:
Dick Van Dyke Appliance World
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Review by:
citysearch c.
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Review content:
The installation of our dishwasher was not satisfactory. The bottom cover is not secured and keeps coming out. Additionally, there were parts of the dishwasher that were not installed or explained. Really was disappointing given our previously good experiences from Dick Van Dyke.
RESPONSE FROM Dick Van Dyke Appliance World:
I apologize that you feel we didn't respond to your request in a professional manner. Each manufacture requires all of their service companies to diagnose their appliances before an exchange is considered. My records indicate that you purchased your appliance on September 23, 2013. We were notified on October 15,2013 that you were having issues with your new appliance when you brought it to our store in a trailer demanding an exchange. My customer service team tried to explain to you that we would need to diagnose the appliance before an exchange would be considered. However, you demanded an exchange without giving us the opportunity to diagnose the appliance. My customer service team understands the requirements the manufactures places on their servicers and we only authorized the repair. We diagnosed and repaired your appliance within thirty minutes of arriving at our warehouse facility. I regret that you feel we didn't offer the type of service you were expecting. It does appear from speaking with my staff members that the only option you were interested in was to receive a new appliance without hesitation. We appreciate your patronage and hope to earn back your business in the future.
John Shepherd
Sr. Vice President
Dick Van Dyke Inc.
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