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Businiess name:
Oasis Moving & Storage
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Review by:
citysearch c.
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Review content:
The story which was already explained to by Robert in customer service to a dispatch manager. He is stating that I will be getting back 90% of my money that I have already paid to Oasis Moving. Considering that I booked to schedule for a specific day, it should have already been assigned, scheduled, and ready for pick up. That did not happen that way. The move was for a Tuesday afternoon. Dotty had called on Monday and begged to see if they can come on Wednesday to have them come pick it up. I agreed re-scheduling mine and other peoples schedule. All day Wednesday I waiting for the moving company or even someone to call me about a moving company picking up my stuff. Nobody showed up. Nobody called. I called twice already to see when they will come pick up my stuff and Dotty had informed me that she will call dispatch and someone will call me back. Once again, nobody called. This was getting ridiculous. I called and cancelled my order. Dotty says that she will help me find a moving company to pick up my stuff. That is NOT MY responsibiliy, that is Oasis' responsibility! I said to cancel my order again and she said that she has cancelled my order and said that I should receive the payment back to me within 1-3 business days depending on my bank. Well it is already been a week and still have no received ANY refund.\r
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I called Robert and he explained to me what the Dispatch Manager said and I was NOT allowed to talk to them. And to my shock I am being charged $150 for a ""rescheduling fee."" I NEVER RESCHEDULED! This is beyond ridiculous!\r
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NOWHERE in that invoice is there stating that I am being charged $150 for deposit. I was never stated there was a booking deposit when I originally booked it nor does it say that anywhere in my estimate invoice email. If you look back at it, it states that I will be charged ""a $150 rescheduling fee for moves being scheduled without a minimum of 7 business days advance notice."" I never rescheduled so I should NOT be charged for ANYTHING!\r
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This is not at fault to ME, this is at fault to Oasis. The company itself should have been more prepared for a cross country move.\r
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DO NOT DO BUSINESS WITH THIS COMPANY!! THEY WILL TRY TO TAKE EVERY PENNY YOU HAVE!!!!!!!
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