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Businiess name:  Peace Frog Carpet & Tile Cleaning
Review by:  citysearch c.
Review content: 
After reading Peace Frog's Angie's List reviews one evening, I made a reservation request using their online system and was called the following morning and offered a three hour window in which the technician could arrive on an afternoon later in the week. Due to schedule constraints, we could not commit to being home most of the afternoon during the week, so we were scheduled for 10 days out to permit a Saturday cleaning. The person who arrived to fulfill the order, Josh, was polite and listened carefully as we showed him our carpet issues. (Most resulting from a dog who was living in our house the previous summer. ) He warned that all stains might not come up, but that he would do his best. I am happy to report that all stains were successfully removed. He was in the house about two hours and fully cleaned all carpets as requested. He then walked through the house with us and told us what he had done and asked us to inspect. There was one spot that we discovered the day after the carpet dried. It had been under furniture that had been moved for the cleaning when we inspected, so none of us caught it in the initial inspection . I called Peace Frog and Josh was scheduled to return. Unfortunately, on the second scheduled date his previous job ran long, so he called and asked to come later or reschedule. We were unable to make the later appointment time work, but rescheduled. When Josh came to treat the spot missed, I asked if he had time to work on a new spot that we had introduced the week after the cleaning. He treated that spot as well and refused to let me pay him for that work, saying "That's just what we do." Everyone that I talked to at Peace Frog was pleasant and customer-oriented. I never had the sense that I was getting a bait and switch. While upselling was part of their customer service interaction, I never felt pressured-- additional services were presented on an iPad and I felt confident that although I declined additional services, the service I had initially ordered was being delivered in a quality manner. All in all, a fabulous experience!

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