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Businiess name:
Around Clock AC & Appl SVC
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Review by:
citysearch c.
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Review content:
I wish I had checked the reviews before asking Air Around the Clock to come to my home. I have a maintenance agreement with them and they have performed minor maintenance before so I thought of them first when I had a leak in the heat recovery pipe behind my central A/C unit; water was gushing out. My call on Christmas eve day resulted in them first saying someone would be at my home by 8:00 p.m. The I received another call from a nasty supervisor who said ""who do you want me to take away from their family to come"" even though water was pouring out of a pipe and my compressor wouldn't go on. He came himself (got there in about 15 minutes), stayed 5 minutes, did nothing but tell me to call a plumber even though the hot water recovery system is part of the air conditioning system, and he handed me a bill for $150. I told him I have a problem with paying for him doing nothing but walking out on me. He became belligerent, intimidating, yelling at his office and me, and made my 9 year old daughter cry. As a female home alone with a child, I became afraid, gave him my AMEX out of fear he my become violent but with every intention of disputing the charge. He told me he didn't give a s**t, threw the paper down and left. My neighbor's son is fixing the problem that he could have fixed. No way will I ever use them again and I'm cancelling my service contract. I know it's Christmas Eve and I don't want to inconvenience anyone but they do claim to provide service 24/7 365 days. I don't mind paying a premium for emergency service, but fix the problem. I believe he never had any intention of fixing anything and was trying to get back at me for putting in a service call on Christmas Eve day. It's not like I wanted to have this breakage.
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