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Businiess name:
Mr Appliance
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Review by:
citysearch c.
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Review content:
I was having some problems with my dishwasher not cleaning the dishes very well, or hardly at all. I knew there was hard water and general scum buildup, but I had been putting off doing anything about it. Last night I finally pulled the sprayer arm and associated parts out and cleaned them. I ran the dishwasher without putting them back to help clean out the cavity of the dishwasher, and went to bed. When I woke up, I found a metal washer and a plastic ball that had floated out from somewhere. I had no idea where they went. I went online to do research, but the information I was looking for was no where to be found. I called GE, and they wanted $79 just to send a man out to tell me if the ball and washer went in ""this hole"" or ""that one"", and had no one to answer a simple question over the phone. I went online to look for a local repair service to see if anyone could answer my simple question.\r
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I called mr.appliance and asked the receptionist if there was someone there who could help me over the phone. I was expecting to be blown off like I was with GE. However, I had a very different experience. I was transferred to Glen. He was not immediately familiar with my machine, but asked for the model number and looked up the schematic. He was able to tell me the information over the phone. Yay! I really thought that showed some integrity, as he could have insisted on seeing it in person and charging me money for something so simple. I was able to put the parts back in the dishwasher correctly and my machine is running great now. And now I can do it again myself in the future. If I ever have a more serious problem with my appliances, this is the place I will call. I am leaving this review on any other review sites I can find, as well, in appreciation.
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