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Businiess name:
Shoot Straight
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Review by:
citysearch c.
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Review content:
Folks, this stores owner obviously puts…\r
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Folks, this stores owner obviously puts profit and money way above client satisfaction or any level of client service. I pre-paid for a CWC class ($75) and set a date.. Unfortunate, I had an accident that required surgery and missed the appointment. Do you think they would allow me to reschedule? Not a chance at this store.. They had my money and said it was forfeited.. I would have to pay another $75 and reschedule. When I asked why would you do that to a loyal customer.. their answer was "we have to protect the class.. You took a seat we could have sold to someone else" Do you believe their classes are a sellout everytime they hold them? I can tell you from my family that have gone thru them they have never been a sellout.\r
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I, my two brothers, 4 nephews and 22 other family members traded at their store.. Not anymore. That $75 rip off policy cost them several thousands in future sales..\r
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Here is a cut and paste from their competitors right down the street...\r
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Fowler Firearms and Gun Range offers a concealed weapon class every Wednesday, Thursday and Friday at 6:30 p.m. every Saturday at 5:00pm, and every Sunday at 4:00 p.m. Cost $69.95 + tax per person and takes about and hour. These are walk in classes, no appointment required.\r
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Obviously, Shoot Straight didn't on this customer.. Incredibly arrogant and not customer friendly or focused.. I have been in business in Lee and Collier for over 40 years..with over 30 employees.. I couldn't even imagine having this kind of northeast attitude in such a small town.. Shame on you Shoot Straight.
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