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Businiess name:
River Rat Raft Rentals
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Review by:
citysearch c.
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Review content:
There are better raft companies out there! DO NOT USE THIS COMPANY, River Rat Raft Rentals in Fair Oaks! They are called River RAT for a reason. We bought a LIVING SOCIAL deal and it CLEARLY said the voucher was good for a 4 person raft OR LARGER! Nowhere on the offer did in mention only a $55 value. We called to confirm that we can use it for a 10-person raft and was told we could. The day we got there to use it (the last day the voucher was valid) they charged us extra. They said that they couldn't control that was on the disclaimer. The manager Jordan Graham was very rude and not at all helpful considering the advertisement was misleading and outright ILLEGAL. But whatever - we paid the difference and went on the trip. There was a sign posted about the ""take out point"" that we read and we decided to use the shuttle. We were at the posted place at 4:30 (last shuttle is 5pm). We waited until 4:50 and then called to make sure they were on their way. (There was also another group that was at the same place that we were - again it was where the sign TOLD US TO GO). When we called the manager Jordan Graham actually LAUGHED and told us to call friends or a cab. He did NOT apologize but instead condescendingly told us we must not have listened very well to the rep when they gave us the raft. Obviously the reason River RAT needs to use deceptive advertising is because they are SHADY and do not train their people on what customer service is so they need NEW customers as REPEAT customers are scarce. The manager also laughed and told us that they wouldn't refund us the shuttle charge. The other group (not with us) that also saw the sign we did had a small child with them and the man asked if he could return the raft the next day and the manager Jordan Graham again was rude and laughed and said ""as long as you get it here before 10am"". DO NOT USE THIS COMPANY. River Rat Raft Rentals in Fair Oaks!!!!!\r
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