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A couple of weeks ago, my wife and I went to University Park Audi and talked to Debra Davidson about a Q7; she was NOT friendly. We really liked the car though, and thought we'd decided. The General Manager, Chuck Austein, assured us that he?d match the price of any dealer in Texas. \r
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We knew the options we?d like, and wanted to stay within our price range. Since University Park Audi didn?t have the car on the lot, we spoke to dealers in the area, one of whom had one, and offered it at invoice. \r
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A day later, my wife told Debra that she?d found a car in the area with the right color & equipment, and that it was offered to us at invoice. Debra called back and offered us a price $2,500 above invoice for the same car. When my wife told her that we?d get it elsewhere, Debra rudely told her that she'd already requested the car, and that UP Audi was now the only way to get it! \r
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Shocked, my wife called Chuck directly since he said he?d match any dealer in Texas. Chuck told her that maybe with our budget, we shouldn't be driving an Audi. He said that he does not want to do business with people who are price sensitive, and that we (price-conscious types) are not the types of customers he?d like work with. When my wife protested, he hung up on her mid-sentence!\r
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This is not about price, rather, it?s about Chuck?s base attitude and treatment. Chuck & Debra exemplify the worst in sleazy used car sales people. Having people of this caliber selling Audis reflects poorly on the dealership, its owners and the brand. If this is how he woos people when he?s selling, imagine how they treat you later. \r
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This awful experience has overshadowed the quality of Audi?s products. We were virtually sold on the car until Cheeseball Chuck showed his charms. With so much competition, no one should have to endure this type of abuse. In short: Stay away from University Park Audi; what they lack in honesty and integrity, they make up for in ignorance and belligerence.
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