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Review content:
I have been purchasing jewelry and gemstones from Gem Shopping Network for more than six months. Until today, I was mostly happy with GSN. However, there have been some mistakes with Customer Service. I have purchased over $13,000 in merchandise; I have returned approximately $33,000 in merchandise. There is a learning curve when beginning to purchase jewelry on on TV. Items look much larger on TV, as they are magnified. They look different when you get them home. Sometimes they don't look good on your hand or the color of the stone does not match other items I had purchased. Many items were gifts and not liked. Some were of poor quality, defective, looked cheap and not worth the money!! I returned them and each time I called Customer Service, gave them the reason for the return and was given an RMA number, (an Approved Return Merchandise Authorization). \r
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I purchased a Jade carving that was chipped, but it was past the 7 day return limit. They would not replace the defective merchandise and would not accept a return.\r
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On two occasions I requested that a House Credit be applied to to two rings. It wasn't done and I used the House Credit on other purchases. I think they were going to ""push through"" a payment from one of my credit cards when credit was available, they had done this before causing me to exceed my credit limit!\r
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I purchased a Sunstone ring for $2,650.The Sales Rep for this Sunstone told me that I had a remainder House Credit that could be applied. I asked the Rep to check to see if I had ANY outstanding unpaid items. I specifically asked if the two rings had been paid for, as Customer Service mistakenly failed to use the Credit that I told them to apply previously. I was assured that everything was paid and correct. \r
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Still no rings. I called and was told that they were PAID, and would ship out shortly. I called again and was informed that the rings did not ship because they were waiting for payment. This was the 3rd time! \r
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Frustrated, I cancelled the order for the 2 rings, as well as, a Mandarin Garnet 1.06 ct gemstone that I won at Auction for $250. I had already purchased an Auctioned Star Sapphire for $400. Then, I won an Auction for a Larger 1.36 ct Mandarin Garnet for $150. I did not want to pay shipping, insurance and return shipping for the smaller gemstone. (which expensive, beware! I request Postal, which takes a little longer, but is much less) \r
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It was at this point that Kye, the Customer Service Rep, informed me that MY ACCOUNT HAS BEEN RESTRICTED. NO FURTHER PURCHASES WOULD BE ALLOWED!!! \r
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Next, I spoke to Customer Service Supervisor, PAT. He informed me that I am NOT ALLOWED TO PURCHASE ANYTHING for up to six months, at which time, I should call Kye to learn how I must get my account to a 50% RETURN RATE. \r
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In order to do this, I must agree to terms and conditions, including lessons for purchasing properly. Then, I would be ALLOWED to purchase jewelry, but NO RETURNS OR EXCHANGES ALLOWED!!!! NO MATTER WHAT THE REASON!! \r
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I told the Supervisor that I would NOT AGREE to purchase items from TV or Internet without the ability to return for any reason. The Supervisor then told me there was nothing more to do since I was not willing to ACCEPT their RULES AND RESTRICTIONS, even though Customer Service APPROVED AND AUTHORIZED THE REASON for all returned merchandise. \r
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I spent $13,000 with GEM SHOPPING, but it was not enough as I was a customer whose return ratio was higher than 50%. \r
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