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Businiess name:
Victoria Clipper
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Review by:
citysearch c.
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Review content:
Save your money!!! This is the WORST company to deal with! VERY rude customer service. If they make an error they will REFUSE to fix it and blame you for it so BUYER beware!!!!!!!! Made reservations right after purchasing a deal. I called to find out about adding another child passenger to our fare and was told that our reservation could not be found... Then they mentioned that the deal that I purchased had to be booked 2 days prior to my calling and so they could not honor the promotion anymore and so sorry, but I could use the promotional purchased price amount toward another booking of something.WHAT!!!!! If I wanted to do that then I wouldn't have purchased the promotional package!!!! They have the same deal going on currently for $16 more then what I payed and they still REFUSE to make this right. I refuse to pay more for something that I already paid for and booked! Extremely POOR Customer service to blame your customers for something that one of your employees did!!!! I would gladly pay DOUBLE the amount to go with another company then to give this company one cent more!
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