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Businiess name:
Toppers Spa/Salon Rittenhouse
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Review by:
citysearch c.
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Review content:
What should have left my mom looking wonderful and feeling pampered left her looking nice but feeling rotten. I worked VERY hard to schedule things for my Mom's 65th birthday so that she would have her services on the womens floors and wouldn't have to pass through the public lobby on her way to her appointments. Despite my efforts, Mom was given a locker in the basement, so she had to walk through the lobby IN HER BATHROBE to get to her massage. (Theres another lockeroom on the massage floor.) NONE of her appointments were on the womens floors. Also, instead of being sent directly to her next appointment, she had to go back to the lobby and wait in line (in her bathrobe) to be told where to go next. No surprise--the front desk staff was arrogant and dismissive. Naturally, my complaints to Toppers have been ignored.
Cons: front desk attiude, poor scheduling, inconsiderate staff
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