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Businiess name:
Soluna MD Lipo And Vein Cosmetic Institute
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Review by:
citysearch c.
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Review content:
I really like Dr. Chang - he is friendly, kind, and gentle. He helped me with my varicose veins. My legs went from looking like ""old lady legs"" to legs that I am proud to show off. However, I have an issue with the professionalism of the office management. My last appt. at the Pembroke Pines office was on May 11. I made a follow up appt. for June 15. About 2 weeks later, I received a phone call from the office stating that my appt. would have to be pushed back to July 20 @ 9 AM. I arrive at the Pembroke Pines office on July 20 to be greeted by an empty parking lot and no one in the office. No one in the office called me to let me know they would be closed! I left a voice mail that morning expressing my disappointment. Until this day (Aug 16) I did not get a call back. I actually called today and the receptionist tells me that Soluna MD no longer conducts Sat. appointments at the Pembroke Pines office. They only have Thurs. appts. at that office, which are not convenient for me because I work. Coral Gables is way too far for me. I am very disappointed on how this was handled. Soluna MD staff should have called everyone that usually goes to the Pembroke Pines office and informed them of the changes. It's just extremely unprofessional. I still have schlerotherapy shots left from a Groupon I used the last time I was there. How will these be honored? Does Dr. Chang know how unprofessional this is? I hope he does not approve of how this situation was handled. I am sorry to say I will not be going back to the office and I am very sad about it because I still have a little more work to do on my legs, but it's not worth the trouble that this office has given me.
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