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Businiess name:
Dick Van Dyke Appliance World
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Review by:
citysearch c.
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Review content:
Since June of last year I have had problems with my Whirlpool Duet dryer. You have been out to fix my dryer at least 4 times with the same problem happening every time. The most recent time it was repaired was in July and now it is out again. I have spent a whooping $554 in repairs with you, at this point I could have purchased a new one. I visited a supervisor yesterday to see who could help me with this to get it fixed right. She checked with the Vice President John Sheppard to see if she could waive the $50 service fee due to all of the issues I have had. She contacted me today to tell me due to policy it would not be waived. You people are a joke, you are losing a customer over $50??? Wow!!!! I am a high level manager for a company 100 times the size of yours and I can promise you we do not treat our customers the way you do!!! Thankfully do to the business I am in I know a lot of people in every town you have a facility in and I will ensure I spread the word on every social network possible so that people know what type of service they receive when they arent buying something from you.
RESPONSE FROM Dick Van Dyke Appliance World:
I apologize for any inconvenience that you feel we may have caused you during the repair to your Whirlpool Electric dryer. We offer a comprehensive warranty on every repair that we make to your appliance. We offer a 90 day part and labor warranty. Our Diagnostic fee is warrantied for 30 days from the date of the service call. The last service call that we ran on your dryer was on July 3rd, 2013. Your dryer has worked without issues for over 60 days, which means the diagnosis in July was accurate. If you would have allowed us to diagnose the dryer in September, we may have been able to complete the $134.00 repair for just the price of the diagnostic fee. The warranty would have saved you $84.00. If you would have declined to repair the dryer in September, we would have given you a $25.00 coupon towards the purchase of a new appliance. We appreciate your business and hope this response clarifies our warranty.
Sincerely,
John Shepherd
Sr. Vice President
Dick Van Dyke Inc.
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