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Businiess name:
AutoNation Hyundai Tempe Service Center
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Review by:
citysearch c.
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Review content:
Driving down the freeway my sunroof exploded for no apparent reason. They said they had seen this before caused by the frame warping. The service manager said he could tell nothing had hit it to cause it. At first they were very responsive and replaced my glass and said to bring the car back so they could vacuum they rest of the glass out and take care of the paint. At one point I was told it would be ready in a couple of days (3 weeks after I dropped it off). Well long story but 30 days later I got my car back with an explanation that Hyundai Corporate had denied the warranty work. I had to file a complaint even to get them to return my call/e-mails at one point after 10 days of hearing nothing from them After they were called by Hyundai Consumer Affairs they final returned my call to tell me there was nothing more they could do and suggested I take my car back and file an insurance claim. This is after they had my car for 30 days. I'm still waiting for the Regional Consumer Affairs department in Fontana, CA to make their decision, but they've had my case now for over a week and I'm not surprised I haven't heard from them either. What's the point of having "America's best warranty" if they won't honor it. Fortunately for myself and my family we were not injured by their defective product. I wish they would see it that way and cover the cost to repair the paint the sunroof glass caused to my car. By the way, the paid over $650 for me to drive around in a rental from Enterprise when they could have allocated that money towards fixing my car instead of leaving it for 30 days while nothing was being done.
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