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Businiess name:
Service Care
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Review by:
citysearch c.
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Review content:
Tech: Joe
Invoice # 300801
Deposit: $85(no repair)
Date : Aug 1 Called back Aug 2 with inflated prices.
RESPONSE FROM Service Care, Inc.:
I read this review and looked into this repair, and I believe there is confusion about our estimate that I would like to clear up.
According to our GPS logs, Joe was at the customer's location for 33 minutes (that's about average for an inspection and diagnosis of an appliance).
The tech did not bring the parts the customer asked for, but most likely he was unable to determine which parts were needed by the customer's description over the phone. That's not unusual.
The prices Joe provided would have included the diagnostic, labor and parts and tax, not just the parts. We do not sell parts to the public, so he would have quoted a price that included installation and everything else.
The "CE" code that indicates a Thermistor problem is for a washer. There is no "CE" error code listed for their dishwasher in customer documentation or any other source I could find online.
I would be happy to talk to the customer to explain how we could take care of their dishwasher if they call our office at 956-3777 or send us an email to service@servicecare.net
Toxey McDavid, Vice President, Service Care.
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