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Businiess name:
McKenney Chevrolet Buick GMC Cadillac
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Review by:
citysearch c.
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Review content:
McKenney Chevrolet accepted a cash offer for a used Honda Civic and, knowing that I would be driving 2.5 hours, scheduled an appointment for me. My family and I were five minutes away when our salesman (Jarrod Fraley) called to say he sold the car to someone else. This was AFTER I had just spoken to him to make sure he knew that we had already driven a long way and were almost there.
Management acknowledged that Jarrod Fraley had treated me badly and said they would make things right by finding a comparable or better car at a comparable price. They said they would look for me and asked that I keep an eye on their inventory online. I called about 4 cars. Three (another civic, focus, avalon) of those were sold and one was said to not be suitable for sale (altima).
This went on for several weeks as my fuel costs began to skyrocket without a commuter car. After 15 days, I emailed them and told them that I could no longer afford to do this.
Their failure to keep their word cost me about $370. $300 in lost wages for the wasted day to visit their dealership and $70 in additional fuel costs.
Since then, I have shared this story at a few online review sites like this one. The dealership has shown a lot more motivation to explain away, filter-out, and bury my criticism than to actually make things right when they had the opportunity.
Throughout this ordeal, McKenney Chevrolet has failed to show good faith every step of the way.
First, their saleman Jarrod Fraley breaks our deal after having me waste a day's driving. When given the opportunity to just apologize, he maintained he did nothing wrong.
Second, their promises to make amends fell completely short. I emailed and left messages but they said they didn't get them half the time. I asked about 4 vehicles, but 3 were said to be sold but they remained on their online inventory for many days.
Third, my attempts to share my story with others have been buried, censored, or explained away. Since I started sharing my ordeal, they have gone as far as to setup their own 'review' site.
Their actions only prove my point and motivate me to keep sharing my story.
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