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Businiess name:
McKenney Chevrolet Buick GMC Cadillac
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Review by:
citysearch c.
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Review content:
This will be my last response. We have 60 + employees, if one of us drops the ball we pick it up and try to do the right thing, always have and always will. Jarrod has sold several cars, and his customers truly enjoyed the car buying experience. Those are their words and their experiences. I am one that is very critical of any buying experince that I experince outside the car business. Most are good, but some have been lacking. And on the ones that have been lacking I try to remember that people (including me) do make mistakes. Doesn't make things right, but we can always try to do the right thing. On behalf of McKenney Chevrolet I am sorry for your experince, and I truly hope you enjoy your new car. Jace My original response. My name is Jace Stowe. Part owner and Gm of McKenney Chevrolet. I will respond to the same way I did to the customer (who posted his review on 4/3/2012) when I talked to him on the phone. We were sorry. We made a mistake. I would like to think that we do all things right the first time, but we are human and we did drop the ball. We did reimburse the customer for his gas to our store and back. We have learned from this situation and will make sure it does not happen again. I do not know about the actions between Jarrod and the customer, but we went out of our way to find a car. We did not have one over time that met the customers needs. He did call on one vehicle that I know of and we told him no. It was not a good unit and it was going to the auction. We are always upfront as we were with the customer in this case. We realized our mistake and admitted it. We are sorry. I honestly mean that, and don't know how else to respond. We have been doing business for over 30 years and plan to for another 30.
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