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Businiess name:
Capitol Carpet & Tile
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Review by:
citysearch c.
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Review content:
Horrible experience ,installation was a disaster. I had to ask the crew to leave halfway through the job ,they were destroying the flooring, everything had to be removed and started over days later ,what a inconvenience. The local store manager seemed unsympathetic and offered nothing.When the product was sold to us I was told it was made by Shaw and that was not the case ,hope this product holds up.
RESPONSE FROM Capitol Carpet Inc:
We apologize for the inconvenience for the delays in the installation.
This particular laminate floor has a new and unique locking system that the original installer was not familiar with. This was an internal schedule oversight. We then sent an installer who was familiar with the locking system. The floor was installed by this installer correctly. It is a high quality 12mm laminate with a full warranty for stain, wear and fading along with Capitols installation warranty. We apologize for the inconvenience you were caused. We are mailing you a $170.00 credit to be used in any of our stores for your inconvenience. If you need any service on this order or would like to utilize the store credit please contact me personally, Lou Morano, as I am the owner of Capitol Carpet and Tile, at loum@capitolcarpetandtile.com . I assure we will provide the best service on any of your future needs.
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