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Businiess name:
American Soil & Stone
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Review by:
citysearch c.
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Review content:
Their products are fine, the customer service is just plain terrible. The manager Donna, simply refuses to have contact with customers when a problem arises. \r
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I ordered gravel to be delivered in containers, paying extra because I didn't have the space to have it dumped on the ground. I told them to have the driver call me before delivery so I could explain where to dump it. They said no problem. Well I got home to find a big pile of gravel dumped blocking my driveway, WTF.\r
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Needless to say they have been less than helpful in resolving this issue. Both salespeople I've spoken with told me I had to talk to Donna to resolve the problem. I have left three messages and even when they tell me she is there and they will transfer my call it goes to her voicemail and I never get a call back. \r
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I have been a customer of theirs for several years, but this is the first time I've had to deal with an order problem. They have a few things to learn about customer service, most importantly not t
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