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Businiess name:
Canyon Auto Repair and Collision
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Review by:
Guest
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Review content:
Do NOT use Canyon Auto. I received a quote that a valve gasket replacement would take 5 hours, prepaid for the parts 2 weeks in advance, and scheduled an appointment for 8:45am on a Wednesday. My fiancee took the car in at 8:30am, and at around 5pm, almost 9 hours after they got the car, they called her to tell her that they ordered the wrong part and that they had to keep it overnight. They didn't even open the package and look at the part until almost 5pm... They then gave me a loaner car that was a joke. There was no key included for the trunk, the AC didn't work properly, the drivers seatbelt stuck, none of the door locks worked, the car was on EMPTY when I got it, and they wouldn't even cover the gas for the inconvenience; let alone the fact that the car almost ran out of gas going to the gas station 5 blocks away... My 5 hour quote turned into an overnight nightmare after I was assured it wouldn't. "The door locks don't work, but at least it [the loaner car] runs good." - Jerry Had the mechanic done his job correctly and opened the replacement gasket when I got there, they could have rescheduled. Especially since they knew it was my only transportation and knew I had two small children. Frankly speaking, I would not -under any circumstances- wish this experience on anyone; even someone I hated. Again, do not use Canyon Auto. Sure they are friendly at first glance, but I have seen much shoddier businesses try a little harder to take care of the customer when they screw up; and you can bet that I am more than a little irritated that when my fiancee questioned them on their ability to run a business, Jerry told her "Do you even know anything about mechanics?". My fiancee comes from a family of mechanics and would have done the work herself if we only had an engine lift.
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