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Businiess name:
VCA New Kent Animal Hospital
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Review by:
citysearch c.
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Review content:
I had an unfortunate first experience with this vet hospital. I moved to the area and decided to switch to this vet since they were closer. I called explaining this and that my dog was due for heartguard. I was informed that they would need my dog's vaccination records and heartworm test and then could give me the medicine. I had this information faxed and called back and set an appointment for a checkup a month later when he was due, and was informed me that I could come pick up the medication during their business hours since my dog was due for the medicine and since all his vaccinations and tests were up-to-date. When I arrived they would not give me the medicine stating I had to make another appointment for the heartguard only. They were unwilling to help me in my situation and were incredibly rude and unapologetic for misinforming me. I have never written a bad review before, but this was not a nice encounter. The vets may be nice, but I did not appreciate how mean the front desk was and how no one was willing to lift a finger to help me or even apologize. I had to drive an hour that day to my old vet just to pick up heartguard. I will not return to this vet after this experience.
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