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Businiess name:
Luna
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Review by:
Guest
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Review content:
I had Luna install new carpet in 2 rooms. I thought everything went well and signed off that it had. After the installers left I started vacuuming and found out they hadn't cut the hole over one of the vents. I called immediately and they came back and fixed that. Over the course of the next few days I realized 2 other things were wrong. First off, the tacking was coming through where the family room and dining area connected. I kept lightly skimming sharp points with my feet. Also, they had installed the upstairs carpet with the seam at the front of the room, not the back as discussed with the person who came to measure. The seam is very visible!
I called to have someone come out and suffice it to say, they did not come the day they were supposed to. No one from Luna called me. I had to call every time they missed the deadline for arrival that was set (3 times). They did finally call to ask if the crew actually had to show up that day or could I reschedule. Keep in mind this was a Monday; a work day!
When they did finally come (I rescheduled for first apt. on a different day to avoid the run-around), he fixed the tacking problem very easily, making me think it should have been done better in the first place. As far as the upstairs seam goes, he said he could come back and pull the smaller piece up and try to re-seam it. As that would mean moving heavy furniture and having to move and reconnect a heavy t.v., I declined. I guess I'm just stuck with what I got. Next time I would go with my local installer. A couple hundred dollars for a great install on a product that will be down 10+ years is well worth it in my opinion.
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